101 reporting service FREE to use from April 1st
Thursday, March 26th, 2020
We are fortunate to live in an area of relatively low crime rates. But what should we do when things go wrong? When we have a particular concern? When we feel unsafe?
For questions relating to law and order, then clearly the Police are the first port of call. But beyond calling 999 for emergency assistance, how confident are you that your concerns will be acted upon? Are you daunted by reports of long waits on the non-emergency 101 service?
Such reports are not just hearsay – they have been noted for example in the last annual report of the Thames Valley Police and Crime Panel, acknowledged by the Deputy Police and Crime Commissioner and others.
These concerns have been reflected also at Chiltern Community Forum, and the 15p fee for the service also came in for some strong criticism at earlier meetings.
There is good news on the second point – from 1st April, the 101 telephone service becomes FREE to use.
As for performance, I am sharing a personal experience – and it’s a good one! After a very unpleasant incident, I filed a report to the Police. Since no-one was in imminent danger, 101 was the right route.
A long wait on the telephone would have escalated my already fraught state. So I filed the report online, using the 101 service. Some triage-like questions were followed by a form. It was easy to complete, the questions were not overly complex, and I received a print-out of my report and an e-mail receipt, promising follow-up. I felt a little better already – sometimes it’s better to be a keyboard warrior! But would anything happen?
The next day I WAS contacted and visited by a PCSO. He explained that any such report is processed and then allocated to an appropriate officer. When he came on shift, the report was waiting for him.
Needing to contact the PCSO again, this time I HAD to use the phone! By opting to speak to a specific officer, I was put through. Importantly, this should be used only if you are aware of who the officer is who is dealing with your incident. For logging reports, you would simply be instructed to return to 101 or the online option. It’s an option that needs to be used responsibly.
There is a long-standing problem of misuse (and sometimes abuse) of the 999 reporting system. Around 80% of 999 calls to Thames Valley do not require an emergency response. This includes callers who have become tired of waiting on 101. If the 101 service is to achieve its goal of easing pressure on 999 call handlers, and enabling more effective response to genuine emergencies, all police forces are very aware of the need to build confidence in and understanding of 101.
Thinking about calling 999 or 101? 📞
Did you know our website can help you to…
🚨Report Crimes 👇https://t.co/t2PEf9GcMC
🚗Report Road Traffic Incidents 👇https://t.co/2RGp5xT8PQ
❗️Request an Update on an Already Reported Crime 👇https://t.co/Uktjb22PVn pic.twitter.com/yCl5h9iDmp
— Thames Valley Police (@ThamesVP) March 22, 2020
Other Recent Posts
Forum Meeting April 5th 2023 – report, minutes, video
Tuesday, April 18th, 2023
Report, minutes and video recordinig of Forum meeting April 5th 2023. Focus choices made for Neighbourhood Policing teams: Burglary – Speeding – Drugs Read More...
Green Shoots for Policing in our Neighbourhoods?
Tuesday, April 18th, 2023
Recent proposals by UK Government, Thames Valley Police and Thames Valley Police & Crime Commissioner (PCC) all make promises of increased resources for Neighbourhood Policing and greater focus on neighbourhood crime. Read More...
TVP Consultation on Local Policing Proposals
Tuesday, April 11th, 2023
Proposals have been made for a major review of local policing within Thames Valley. Active participation will make the point that we care about local policing, and retaining and rebuilding a local presence. Please express your views. Read More...
Open Letter from New Chief Constable Jason Hogg
Wednesday, April 5th, 2023
Open letter and video sharing the priorities of new Chief Constable Jason Hogg; “supporting victims, fighting crime, and building trust and confidence amongst our communities.” Read More...
Neighbourhood Watch Free Crime Prevention Webinars
Monday, February 13th, 2023
Neighbourhood Watch is running a series of free Crime Prevention webinars throughout February. Places available on Psychology of Scams and Preventing Burglary with WIDEN. Read More...
New PCC Whatsapp Broadcast Group
Wednesday, February 8th, 2023
Residents wishing to be kept up to date about local crime issues can sign up to the newly launched Police and Crime Commissioner WhatsApp broadcast group. Read More...