neighbourhood policing by Thames Valley Policeprotect valuables noticespeed monitoring by Thames Valley Policewordcloud chiltern s bucksflytipping photographed by Thames Valley Policedrugs seized by Thames Valley Policerural policing by Thames Valley Police

Live Chat Facility added to Victims First

Monday, November 16th, 2020

logo of victims first

Victims First has added a Live Chat service to its website www.victims-first.org.uk to improve access to support for victims.

Live Chat enhances the existing Victims First service, providing an additional and valuable route to support. It offers a discreet way for victims to access support, which is especially important for victims of domestic abuse who may be living with their abuser, and will be of particular benefit to people who prefer using online channels to reach out for help.

Anyone needing support can get in touch via the Live Chat button on the Victims First website www.victims-first.org.uk or by calling Victims First on 0300 1234 148 to speak to a trained Victims First Officer who will be able to provide free confidential emotional and practical support. It can provide help regardless of whether or not the crime has been reported to the police.  

Live Chat will be staffed by trained Victims First Officers during Victims First opening hours

Some background on Victims First

Victims First was set up by the Office of the Police and Crime Commissioner in 2015, covering Berkshire, Buckinghamshire and Oxfordshire. It is dedicated to making sure that all victims of crime receive the support they need to cope and recover from the impact of their crime.

The service receives referrals from the police, partners and self-referrals. Victims First Officers discuss emotional or practical needs with the victim and work to put in place a support plan which could involve referring them to a commissioned specialist service for further support.

Specialist services include:

  • Victims First Adult Specialist Service (includes Independent Sexual Violence Advisors, Exploitation Specialists and Victim-Led Restorative Justice Service)
  • Victims First Emotional Support Service
  • Hate Crime Third Party Reporting Service
  • Domestic Abuse services commissioned in partnership with local authorities
  • Young Victims Service

The type of assistance available includes telephone support, face to face support, advocacy, including, help to access other services such as sexual health clinics, drug and alcohol services and legal services, support through the criminal justice system (if the crime has been reported to the police) and therapeutic counselling.

Other Recent Posts

Recording: Thames Valley Police Burglary Event 1st Dec

Video recording of Burglary Event held by Thames Valley Police for South Buckinghamshire residents on 1st December 2022    Read More...

Online Burglary Event By TVP – Thursday 1st Dec 7pm

Neighbourhood Police INspector and colleagues will speak to residents about concerns of an increase in burglaries via a Microsoft Teams meeting, 7pm Thursday 1st December.    Read More...

Stop and Search Explainer Video

A short explainer video by Thames Valley Police on Stop and Search. Explains the process and the rights of anyone involved.    Read More...

Safer Buckinghamshire Board Community Safety Survey

The Safer Buckinghamshire Board’s annual Community Safety survey is seeking residents’ views and is open until October 30th.     Read More...

Forum Survey of Residents’ Concerns – October 2022

All residents are invited to participate in the Forum’s survey of residents’ concerns. These will inform discussion at the subsequent meeting of residents and Neighbourhood Police, and the setting of Neighbourhood Policing focus areas.    Read More...

South Buckinghamshire Rural Crime Newsletter Summer/Autumn 2022

Latest TVP Rural Crime update. making Country Watch members and residents aware of current crime trends to allow them to take action and develop working practices to reduce crime.     Read More...